Terms of service

1. Your agreement with us

These terms cover use of Hubyfy, Hubyfy Spaces and the associated website and software supplied by the operator in the legal notice. A signed customer agreement or order may supplement these terms and takes priority for a direct conflict. Mandatory consumer and other statutory rights remain unaffected. While labeled a review draft, this document is not a new agreement governing an existing account.

2. Accounts, organizations and access

Provide accurate account details, protect your credentials and use only accounts and organizations you are authorized to access. If you act for an organization, you must have authority to do so. Administrators manage memberships, permissions and enabled features. Promptly report unauthorized access. Each product has its own availability, plans and permissions; access to one does not automatically include the other.

3. License and your content

Subject to the applicable agreement, we grant a limited, non-exclusive, non-transferable right to use the supplied product and associated software for your authorized purposes during your access period. We retain rights in the products, branding and software; open-source components remain subject to their own licenses.

You retain your rights in your content. You give us only the rights needed to host, process, display, transmit and back it up to provide the enabled service under your instructions. You must have the rights and lawful basis needed to upload information, communicate with recipients and authorize integrations. Feedback may be used to improve the products without transferring ownership of your confidential content.

4. Integrations, communications and AI

Third-party services have their own terms, availability and charges. You choose which supported integrations to connect and remain responsible for permissions and recipient choices. Revoking an integration may stop related workflows.

Obtain required notices and permissions before recording, transcribing, monitoring presence, contacting recipients or using automated communications. Respect opt-outs and do not use the products for unlawful surveillance, spam or deceptive calls. AI outputs can be incomplete or incorrect; review them before relying on, publishing or sending them. You are responsible for the rules you enable for scheduled or automatic actions. The products are not emergency services.

5. Fees, subscriptions and credits

The applicable order or checkout states the price, currency, billing period, renewal terms, limits, taxes and any separately metered usage. Do not assume a product or integration is free because it is listed. A bundle applies only when expressly included in the order. Credit balances and estimated usage costs follow the disclosed offer; third-party provider charges may be separate. See cancellation and refunds. We do not introduce charges or renewals through these draft terms.

6. Privacy and customer data

The privacy policy explains personal-data processing. Where we process customer personal data, the agreed data processing addendum applies. Sharing a workspace does not authorize access to unrelated workspaces. Keep a suitable export of important records and use the agreed retention and recovery arrangements.

7. Acceptable use and suspension

Follow the acceptable use policy. We may proportionately restrict access to address a material breach, security threat, legal requirement or unpaid agreed fees. Where appropriate, we provide notice and an opportunity to resolve the issue; urgent threats may require immediate action. Contact support to challenge an access restriction. Suspension is not permission to discard unrelated customer data.

8. Availability, changes and ending access

Features can change, and maintenance or provider outages may interrupt access. Any uptime or service-level commitment must be stated in a separate agreement. Preview features may be incomplete and have separately stated limits. We communicate material changes affecting an existing paid commitment and any options required by the contract or law.

You can end or decline renewal according to your order. Ending a subscription, disconnecting a provider and erasing an account are different actions. Request necessary exports and follow the deletion process; agreed retention obligations continue after access ends.

9. Responsibility and disputes

Each party remains responsible for its obligations under the agreement and applicable law. No provision excludes liability or statutory remedies that cannot lawfully be excluded. Any negotiated warranty, liability cap, indemnity, service level or dispute process must be stated in the applicable agreement; none is implied by a marketing description.

Governing law: to be confirmed with the operator before publication. Mandatory protections and legally required jurisdiction remain applicable. First contact support with a dispute so we can try to resolve it. Material updates will include an effective date and any notice or acceptance required by law or the applicable contract.